CULending Solutions supports your credit union’s strategic credit and debit card direction in every way possible through daily operational support. We constantly strive to assist you with day-to-day operations and with product and marketing strategies. We offer the following support to our member credit unions:
- Data Entry/Item Processing
- Dedicated Project Specialist
- Security/Risk Management
- Marketing/Product Development
- Accounting/Settlement Support
- Toll-free Credit Union Support Team
- Free In-state or On-site Training Sessions
- Lockbox Payment Processing
Falcon is a proprietary fraud detection product developed by Fair Isaac Software, Inc., a leader in transaction fraud detection. Falcon alerts seven days a week 24 hours a day. Coupled with services offered by CULending Solutions and our partner Fidelity National Information Services, Falcon delivers one of the most powerful weapons against fraud available anywhere.
Our processor, FIS, uses Falcon software and neural network technology to monitor card spending patterns in order to detect fraudulent behavior. When suspicious activity is detected, contact with the cardholder is initiated to determine if the activity was authorized or may be the result of fraud. Falcon has the capability of declining the transaction at authorization, making it the most robust fraud prevention system.
When credit union members have a concern with their credit or debit cards, they want fast and friendly assistance.CULending Solutions offers the following support to credit union members:
- Toll-free 24/7 Voice Response Unit
- Member service representatives available for additional support (M-F 9:00 a.m. – 5:00 p.m.)
- Billing dispute resolution
- Web access to account information
